Things you Need to Know
To save you from worries, here are some facts you need to know about our CCTV DVRs supplies:
Can you send free samples?
Unfortunately, no. You will have to pay the samples’ cost and a small fee for shipping. We will refunded the sample cost when you make a bulk order.
What is your guarantee or warranty if we buy your products?
We offer you a 1-3 years warranty on our high-quality products and lifetime technical support and maintain.
What’s your Payment terms?
For your sample order, you can use Western Union, which has a lower fee, or PayPal if you can accept a slightly higher fee. But please note that for your bulk order, we only accept the 30% T/T of the payment, or if you have been with us for years and run into cash flow pressure, we do offer OA credit.
Can I come to China for factory inspection?
Of course, but it is better to wait until the epidemic subsides. Now we support using ZOOM for online factory inspection. Or you can hire a third-party organization to inspect our factory.
Why is your product so cost-effective?
With our mission to help our customers cut down converting costs, we don’t believe in over priced strategy. We have been striving to do our best to keep price as low as possible without sacrificing quality, for instance, we improve the competitiveness on manufacturing costs by actively seeking the best possible component options and manage supply chain logistics. We hope that by giving best support on price to you, we could help ease your capital pressure and develop a mutually beneficial business relationship together.
Can you replace products that are damaged during shipping?
It happens on rare occasions because we ensure that all our products are well-packaged before being shipped. But in case it does, please contact customer care on the website. They will guide you and advise you accordingly.
